The last word

I spent some time this week watching email fly back and forth between people at work and thought about how much of it wasn’t necessary. So much of the time – in written and spoken communications – people seem driven to have the last word on a subject. Which prompts someone else to have another last word, and so on and so on.

I suppose it’s a way of asserting your identity, of making sure your voice is heard and distinguishing yourself from the crowd. These are valid goals, but is it always necessary to pursue them in this way, in a work environment? Sometimes maybe yes, but I’d argue far less often than we see it today. When you’re dealing with a client it can be particularly unattractive.

Recently I saw a consultant argue with a client in a public forum, talking over them in an attempt to have the final say. I could feel my skin crawl as I watched this display and tried to think of a way to end it. Eventually the client did end it – by letting the consultant have the last word – but was this really a good idea? What is the eventual cost to that relationship?

So the next time you’re tempted to follow up, correct, talk over, disagree or say “me too!”, just have a little think about why you’re chiming in. Is it necessary, or is it just because you’re trying to one-up the competition, whoever that is?

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